Step 1: Discovery Call
We start with a 45-minute conversation about your business, how it operates, and what's not working. This isn't a sales pitch. It's a diagnostic conversation to figure out if we're a fit and what needs attention.
What we cover:
How customers find you and what happens when they try to buy
Where information about your business exists and whether it matches
What tools you're using and how they connect (or don't)
What's frustrating you most about your current setup
Outcome: You'll know whether this is the right work for your business, and I'll know whether I can help.
Step 2: Understanding What's Needed
Based on our discovery call, we determine what work makes sense.
For simpler needs (you're getting online for the first time or need basic setup), we move straight to implementation.
For complex situations (existing systems that aren't working together, inconsistent information across platforms, or operational gaps), we do a deeper diagnostic first. This includes:
Auditing your website, Google presence, and social profiles for consistency
Mapping how customer information flows through your systems
Identifying where time is being wasted on manual workarounds
Outcome: A clear plan of what needs attention and in what order.
Step 3: Implementation
Once we know what needs attention, we build or fix it.
For Craft Business Essentials clients:
Set up your website, Google Business Profile, and social media profiles
Connect everything so customers have a clear path from discovery to purchase
Provide you with documentation on how to maintain it
For Strategic Implementation & Partnership clients:
Build or restructure systems based on the diagnosis
Implement changes in phases so your business stays operational
Test to make sure everything works together before handing it off
Timeline: Craft Business Essentials projects take 1-6 weeks. Strategic Implementation & Partnership projects take 4-12 weeks depending on scope.
Step 4: Handoff & Support
When the work is complete, you get documentation, access credentials, and a walkthrough of how everything works.
Included support:
30 days of minor updates and adjustments after delivery
Access to all files, accounts, and systems we set up
Clear instructions for maintaining what we built
Optional ongoing support ($600/mo, 3-month minimum):
Monthly check-ins to ensure systems stay aligned
Updates and adjustments as your business evolves
Priority response for questions or issues
What Makes This Different:
Most agencies sell tactics. They promise growth, engagement, and results without understanding how your business operates.
This work starts with diagnosis. We don't build until we understand what's broken. We don't recommend tools until we know what problem they solve. We don't make promises about growth because that's not the goal.
The goal is clarity. When your online presence, systems, and processes work together, running your business gets lighter. That's when growth becomes possible.
Ready to Get Started?
Schedule a free 45-minute discovery call.
Schedule a Free Consultation
